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Help Center

Have a question about something? You’re in the right place. Explore the different sections of frequently asked questions below to find the answer you’re looking for!

If you can’t find the answer to your question here, please contact us directly.

Purchases

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

 

If there is any indication that an item may be delivered late, we will let you know immediately via email!

We appreciate your business and your recent order.  Typically, when an order does not arrive on time, it is because shipping was delayed. If our supplies are on back order, we will need to delay shipping until those supplies come in, your products can be crafted with the care and detail you deserve, and they can be safely shipped to you.
 
As soon as your order ships, you will receive a confirmation email from us. Thank you for your patience!

You can change or cancel your order within 24 hours of ordering. Once your order is in ‘fulfilled’ status, the order cannot be canceled or changed.

Need to cancel your order? You can do so here.

Yes, you can exchange your order. However, there will be a 20% restock fee added to your subtotal. If you want to exchange an item, please contact us.

*Note: Personalized items cannot be exchanged.

If you received a damaged item, please contact us within 72 hours of delivery. We will replace the damaged item for a new one at no charge and no additional shipping costs.

Payments

We currently accept Visa, Mastercard, and American Express for online orders.

If you received a payment error message, something went wrong while processing your payment. Please try re-entering your card details or using another form of payment. If neither of these methods works, please contact us so we can help you troubleshoot!

Currently, we only collect sales tax for orders placed in the state of Pennsylvania. The state’s rate is 6%, with an additional 1% tax (7% total) in Allegheny county and an additional 2% (8% total) in Philadelphia county.

Any orders placed outside of Pennsylvania will not incur any sales tax.

Promo codes can be specific to dates, products, or minimum total amount. No promotional offers, emails, or sales can be combined with any other offers. Limit one promo code per order.  For questions or assistance with a promo code, please contact us. All promo codes are subject to change at any time and may only be redeemed for purchase on orthodoxcreationsbyelaine.com.

Shipping

Standard shipping for all orders on the site is free! If you require priority or expedited shipping for your order, please contact us.

You should plan to place an order with us at least 6 weeks before your special day. Ordering far enough in advance ensures that we will have plenty of time to make your sashes, candles, or hand ties and ship them to you in time.

All of our products are custom-made, so please be patient as we take the time to give your sashes, candles, blankets, and hand ties the attention they deserve!

All orders are shipped via either the United States Postal Service or FedEx.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

 

If there is any indication that an item may be delivered late, we will let you know immediately via email!

Orthodox Creations by Elaine does not accept orders outside of the United States. Any order placed on this website from any other country will be cancelled immediately. If you have any questions or concerns, please contact us.

Returns

If you received a damaged item, or desire to return unused, undamaged items, please return them in the original packaging. Items may be returned within 30 days of shipping for a refund. There will be a 20% restock fee.

*Personalized items cannot be returned or refunded.

When you receive your package, you will find Return Instructions on the packaging slip/invoice. If you did not receive those instructions, you can view them here.

Mail your return to:

Orthodox Creations by Elaine
504 Spring Run Road
Monroeville, PA 15146

The following are not eligible for returns or refunds:

  1. Personalized items 
  2. Candles
  3. Items kept more than 20 days after delivery

My Account

You can change your email address from your account dashboard. If you experience any difficulties when attempting to change your email address, please contact us.

You can edit your shipping and billing addresses from your account dashboard. If you experience any technical difficulties when editing this information, please contact us.

Yes! You can change your password from your account dashboard. If you experience any issues when updating your password, please contact us.

You can edit your payment details from your account dashboard. If you experience any difficulties while trying to edit your information, please contact us.